Terms of Sale
IMPORTANT NOTICE: DISPUTES ABOUT THESE TERMS OF SALE AND RUBYOUNG PRODUCTS AND/OR SERVICES ARE SUBJECT TO BINDING ARBITRATION AND A WAIVER OF CLASS ACTION RIGHTS.
This Terms of Sale (“Agreement”) applies to the purchases you make through Rubyoung websites that are provided in the United States and that link to this Agreement (“Sites”). This Agreement is a legal agreement between you and Rubyoung and its corporate affiliates, subsidiaries, and divisions as may change from time to time (collectively, “Rubyoung,” “we,” “us,” and “our”). This Agreement applies to the purchases of products and/or services (“Products”) on or through the Sites. Based on your territory and/or the delivery territory of the Products, a different version of these Terms of Sale may apply. If this is the case, such different versions will be presented to you on the Sites at the point of purchase.
PLEASE READ THIS AGREEMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS. BY PURCHASING A PRODUCT ON THE SITES, YOU ARE ALSO BOUND BY THE RUBYOUNG PRIVACY POLICY AND TERMS OF USE, WHICH ARE INCORPORATED HEREIN BY REFERENCE. PLEASE NOTE THAT THE TERMS OF USE CONTAIN A MANDATORY DISPUTE RESOLUTION CLAUSE THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT ORDER/KEEP YOUR PRODUCTS.
1. Price and availability
All Products offered for purchase on the Sites are subject to availability. The prices stated for such Products are subject to change without notice. Any Ruyoung publication may include technical inaccuracies or typographical errors. Ruyoung shall not be held responsible for any pricing, typographical, or other errors in such publications. Changes may be periodically made to these publications. These changes will be incorporated in new editions of these publications. Ruyoung may make improvements and/or changes in the products and/or the programs described in these publications at any time without notice.
2. Promotional offers
All promotional offers made on the Sites are limited to purchases made from Ruyoung and its participating authorized dealers, and are subject to the conditions of the offer. Purchases must be made during the specified promotional period to qualify.
3. Order acceptance
We reserve the right, at our sole discretion, to cancel or refuse any order for any reason at any stage of the online ordering process, including after an order has been submitted and whether or not the order has been confirmed. Unless otherwise agreed to by Rubyoung payment must be received by Rubyoung prior to acceptance of an order. Notwithstanding the foregoing, Rubyoung may in its discretion choose not to charge your credit card until your order has been shipped. Rubyoung may process payment for and ship parts of an order separately. Some situations that may result in cancellation include limitations on quantities available for purchase, inaccuracies or errors in Product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will attempt to contact you if all or any portion of your order is canceled, or if additional information is required to accept your order.
4. Resale
Purchases made on the Sites are intended for end users only. Products sold through the Sites are not authorized for resale or export. The resale of or offer to sell a new Rubyoung patented product without the authority of Rubyoung is an infringement of Rubyoung's patent rights. Your submission of your order shall constitute your full acceptance of these restrictions on resale. Your purchase may not be sold, leased or transferred to restricted countries, restricted end users, or for restricted end uses according to U.S. export and sanctions laws.
5. Payment methods and financing options
For your convenience, we offer a wide array of payment methods to complete your purchase on Rubyoung.com.
a. Credit/debit cards: We accept the following credit and debits cards.
Visa, Mastercard, American Express, Discover
The payment amount is authorized and held by your financial institution at the time you place your order. Unless otherwise agreed to by Rubyoung, payment must be received by Rubyoung prior to acceptance of an order. Notwithstanding the foregoing, Rubyoung may in its discretion chooses not to charge your credit card until your order has been shipped.
Please note: Authorized and held amounts will not be available for other purchases. If an order is canceled, the authorization hold will expire in accordance with the terms of your bank or financial institution.
b. PayPal®
PayPal is a convenient and easy way to pay. Per PayPal, you can use your credit card or bank account without exposing your account numbers. You can link your credit card or bank account to your PayPal account so you don't have to enter your card number or address everywhere you shop. Just log in to PayPal and quickly check out in a few clicks.
6. Voucher codes
Voucher codes are only valid for orders placed online on this website only.
Rubyoung reserves the right to decline orders where, in its opinion, a voucher code is invalid for the order being placed.
Voucher codes are only valid on specific products while stocks last.
Only one voucher code can be used per order.
Voucher codes are not valid in conjunction with any other promotion
In the event of product returns, refunds will be given for cash used in the original purchase once the promotion is applied, minus any shipping, gift wrap, or gift card costs charged on the original order.
In the event of part of the order being returned, the value of the promotion applied on that order will be spread between the goods proportionately. The sum in cash exceeding this value, minus any shipping, gift wrap, or gift card costs charged on the original order, will be returned to the customer.
7. Order Confirmations and Cancellations
a. What sort of order confirmation will I receive?
Once you place your order at the end of the checkout process, we will confirm your transaction with an order number. We recommend that you print and save a copy of this page for your records. With your permission, we'll also send you an order confirmation by email.
b. Can I change or cancel my order before it has shipped?
Because we strive to process orders quickly, there is only a brief period of time (2 hours) during which you may change or cancel an order. Please email us at info@rubyoung.com and we will try to accommodate your request.
If your order has already shipped, you may refuse delivery and the order will be returned to Rubyoung. When we receive it, we will credit the payment method used to make the purchase.
After you have received your order, you have the right to cancel the purchase and return or exchange any Rubyoung product as described in Section 9 below.
8. Shipping and delivery
Shipping charges are based on the shipping method you choose (either standard or express) and the size of your Product order. When you make a purchase, the shipping charge is estimated in your basket, and will be presented to you during the checkout process. This date is based on the stock status of the product ordered and your choice of standard or express shipping. Product title passes to you when the Product is shipped. You have thirty (30) days to notify Rubyoung of any missing, wrong, or damaged portion of your purchase in accordance with the provisions set forth in this Section or Rubyoung cannot be held responsible for these issues.
We strive to keep all products sold on the Sites in stock, but high demand occasionally results in delayed shipment. Stock status is indicated on the product page and in your basket during checkout.
Please note that the number of days quoted for standard and express shipping refers to transit time only. Additional time (typically one business day) is required for processing in-stock orders. Refer to the chart for estimated delivery times.
a. Standard shipping
Standard shipping for Products purchased on or through the Sites is by world shipping service (typically products weighing 7.5kg or less). The specific carrier can be found on your email shipping confirmation or by visiting Track your order for orders shipped. Most standard shipments are delivered in 10-15 days from the shipping date (applies to in-stock items; subject to carrier delay; excludes order processing time).
b. Express shipping
Express shipping is available for orders shipping to addresses in the United States, EU and AU. Express shipments are delivered in 2-7 business days after the date the order ships (applies to in-stock items; subject to carrier delay; excludes order processing time).
c. A word about our shipping boxes
Please note that Rubyoung® products may come in distinctive packaging that showcases product image, name and features.
d. Reporting lost or damaged packages
Please send us an email as per the instructions below. We will work with you to resolve the problem.
If the product is not delivered:
Please contact us online:
Select the "Order Information" radio button
Complete the form and enter the information about the missing order in the "Your message" text box
Click the "Submit" button
We will contact you regarding the problem
If the product is damaged:
Be sure to save your box and all packing materials in case an inspection is needed. Also, provide us with your order number and the photo of the broken part.
e. Delivery confirmation signature
Rubyoung works with all major carriers, including United Parcel Service and the United States Postal Service, to be sure products are delivered safely.
In some cases, a signature is required before a package can be left at your location. The delivery driver decides if a signature is needed, based on location, weather conditions and other factors. If you receive a notice stating delivery was attempted while you were out, please follow its instructions regarding alternate delivery date or package pick-up.
f. APO/FPO and Military Exchanges
Rubyoung does not ship directly to APO/FPO addresses. Since we cannot track packages after their arrival at APO/FPO drop-off points, we are reluctant to make shipments that may be misdirected or lost.
9. Order tracking
You may track your order using your order number by clicking on this link:
TRACK ORDER
Order information may not appear in the tracking system until shipment. Please wait 24 hours after receiving your shipping confirmation email to track your shipment.
10. Returns and exchanges
Satisfaction is guaranteed on all Rubyoung® Products purchased by consumers directly from Rubyoung. We want you to be thrilled, so if you're not satisfied with your purchase for any reason, simply return it within the 30-day trial period* for a full refund.
Promotional bundle returns: When a bundle is purchased and only part of the bundle is returned, the bundle discount is void, and the total bundle discount will be deducted from the refund. For example, if you receive a $50 savings when you purchase Speaker Panels and Bluetooth speaker together and you return either item separately, the $50 savings will be subtracted from your refund.
If you purchased your product at a Rubyoung store, please return or exchange it there. Also, Rubyoung does not accept returns or exchanges of Rubyoung products purchased from other retailers.
11. Shopping help: Shopping baskets and sales tax
The following section provides helpful information for how to purchase Products online.
a. About sales tax
Your purchase on or through the Sites includes sales tax as required by law. The tax rate is based on the delivery address of your purchase. The actual tax amount will appear on the Payment page during the checkout process.
b. Checking out
Once you've added an item to your basket, you'll see an order summary, along with any recommended accessories for your purchase. You can choose to continue shopping, save your basket or begin checkout. Click "CHECKOUT" and you will follow these steps:
Shipping and billing: Select a shipping method, and enter shipping and billing information.
Payment: Select your payment method
Review and complete order: Review your order, including shipping and payment information. Complete your order by clicking the "PLACE ORDER" button
Order Confirmation: Once submitted, you'll receive an order confirmation number to help you track your order
c. A note about security
We use a variety of measures to protect the online security of your personal information, however, no method of transmission over the Internet, and no means of electronic or physical storage is absolutely secure. Thus, we cannot guarantee or warrant the security of your information.
12. Product questions and comments
We do welcome and value feedback on our existing products, and we make every effort to address questions or concerns that are raised by our customers. If you wish to comment on a Rubyoung product or if you have a question about or concern with any of our products, please consult and follow the instructions provided in the "Contact Us" section of Rubyoung.com. Notwithstanding the foregoing, our use of your information shall be governed by the Rubyoung Privacy Policy. Any feedback you provide about Rubyoung products, whether on this Site or otherwise, shall be deemed non-confidential and governed by our policy on submissions, and Rubyoung shall be free to reproduce, use, disclose and distribute the feedback for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products incorporating such feedback, in accordance with the Rubyoung Terms of Use.
13. Limitation of liability
In no event shall Rubyoung or its affilates, licensors, vendors, or any of their pespective directors, officers, employess, agents, or other representatives liable to you or any other person or entity for any demages, whether direct, indirest, special, incidental, consequential, punitive or otherwise(including, but not limtee to, damages for loss of profits, loss of dat, loss of us, or costs of obtaining substitute goods or servise), arising out of or in connection with the products or the sites, whether or not Rubyoung has been advised of the possibility of such damages and whether based upon warranty, contract tort(including negligence), stric liability violation of statute, or otherwisee, this exclusion of liablity shall apply to the fullest extent premitted by law. Inanyevent, our aggregare liability will not exceed the amount paid for tge product to which the clam relates or, if the clam does not relate to a product , $100.
Rubyoung dose not warrant, endorse, guarrantee or assume responsibility for any product advertised or offered by a third party through the sites or any website featured or linked to through the sites, and Rubyoung will not be a party or in any way be responsible for monitoring ant transaction between you and third-party providers of products or service. Rubyoung will not be liable for the offensive or illegal conduct of any third party. You voluntarly assume risk of harm or damage from the foregoing. The foregoing limitations will apply even even if a remedy fals of its essential purpose and to the fullest extent permitted by law.
14. Online product support center
When you buy a Rubyoung® product, you become a valued, lifelong customer. Our product support site offers the tools and information you need to ensure the lasting value of your Rubyoung products. Key features of the site include:
Setup instructions
Product tips
Product ID tool
Owner's guides for most every product ever sold by Rubyoung
Visit the online product support center site
Visit the online community forum
15. Factory authorized service
At Rubyoung, we're dedicated to bettering sound, and better service. Our goal is to provide you with exceptional service for your Rubyoung® products and systems. At any time, if you experience a problem with your Rubyoung product, we're ready to help.
For assistance with your product, please email us at info@rubyoung.com.